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Contact Service Provider



Our Contact Center
Modern Technology And Methods
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Creative Access
How we do it
CONTACT SERVICE PROVIDER - CSP
CSP offers the complete services of a Contact Centre. A Contact Centre is the central place for the exchange of information between clients and their users.
Information is delivered to users by phone (agents), IVR (voice machine), e-mail, sms and fax. CSP offers the best available outsourcing package basked on the latest technologies, hardware and software from leading IT companies (CISCO, IBM).
Outsourcing – when a company has need for a service it does not want to develop. The benefits of outsourcing to Contact Centres are many: minimal investment, no costs for renting space, no hardware costs, no administration, no agent recruitment or training, advanced user support of all types, 24/7 support, professional agents, time saving, analytics, statistics, market targeting, improved company image.
How can we help you?
That is not just a question; that is our philosophy and the basis for all of our activities. We are constantly looking for new and better ways to help our clients and establish “profitable bonds with clients” using the latest technologies.
Data Management
Reports And Databases
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Our Team
We are a team of professionals who offer our clients services in every language.
Executive Manager
Executive
Supervisor
Supervisor
Agents
Agents
Marketing
Marketing
About us
Some Interesting Facts
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Calls
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Clients
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Appointments
Portfolio
We are honored to have worked and grown together with a diverse range of clients: Medical Centres, Hospitals, Distributers, Marketing Agencies, Retailers, Service & Support, Web Portals... Our clients are from Serbia, BiH, Slovenia, FRY Macedonia, Columbia, Hungary, UK...
phone support
  • Facebook Apps and Pages
  • Twitter Setup
  • Social Strategy and Planning
chat support
  • Facebook Apps and Pages
  • Twitter Setup
  • Social Strategy and Planning
email answering
  • Facebook Apps and Pages
  • Twitter Setup
  • Social Strategy and Planning
tech support
  • Facebook Apps and Pages
  • Twitter Setup
  • Social Strategy and Planning
FAQ
  • Facebook Apps and Pages
  • Twitter Setup
  • Social Strategy and Planning
WHAT WE DO
Our Experiences So Far
communication - 100%
marketing online - 100%
telesales - 70%
logistic - 100%
appoitments - 80%
Business Experience
Who are our clients?
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You would like to organise a sweepstake and need a Contact Centre? Information about prizes, prize delivery, conflict resolution...

We offer complete logistics!
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You have a product/service and you need help with contacts, appointments, organising presentations or promotion? Client database, appointments, information...

We can help you reach your goals quickly!
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You are a Marketing Agency and have market research in your portfolio? We can help you carry out your questionnaires in a timely and efficient manner.

Our experience in this area is extraordinary!
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You need a Call Centre for Customer Care? All information is centralised.

We know how to do it!
Services
We begin by familiarising ourselves with your products/services and your business processes. We analyse your needs and create a standard FAQ database necessary for all types of client support, including e-mail, Web-Chat and phone.
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User servicesINBOUND
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Market ResearchOUTBOUND
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Selling and OrderingINBOUND
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Tech Support / Help DeskINBOUND
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Direct MarketingOUTBOUND
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TelesalesOUTBOUND
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Info servicesINBOUND
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FinanceINBOUND
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Forms and EntriesINBOUND
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AppointmentsOUTBOUND
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Event and Seminary OrganizationOUTBOUND
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Politic Research and CampagnesOUTBOUND
2014 © CSP d.o.o. All rights reserved.